Q. How do I make a booking?
A. You can easily book a service via the online booking form. The system will guide you through the process step by step.

Q. How far in advance do I need to book?
A.  We suggest that you make your booking as soon as you have made your travel plans. However, you can email or call us at any time.

Q. How do I know that my booking has been successful?
A. When we receive your booking request and payment we will send you a booking confirmation. Please, make sure to check that all of the details we have sent you are correct and contact us immediately if there is any discrepancy.

Q. Will I be notified when my car arrives?
A. Your chauffeur will call you or send you a text message on arrival. He can wait with a name-board inside the car or ring your door bell. Please, specify your requirements upon booking.

Q. Where can I find your services price list?
A. A non-binding quote is easily obtainable via the form on our website.

Q. How can I pay?
A. We accept payments via our online secure payment system and bank transfers.

Q. When do I pay?
A. Non-account holders will be requested to pay at the end of the booking. Account holders can pay at the end of an agreed period of time.

Q. Are your prices VAT inclusive or exclusive?
A. All prices are VAT exclusive. VAT charged at 20% will be added to the final invoice.

Q. Can I change my initial booking?
A. It is advisable that you do that well ahead of the start of your journey. Additional charges and fees apply for last-minute cancellations, changed routes, stopovers, detours, extra hours, etc.

Q. Can I receive an invoice?
A. A VAT invoice will be issued at the completion of the service to non-account holders. Account holders can receive an invoice at the end of an agreed period of time.

Q. Do you offer long distance trips and tours?
A. Yes! Please call us or send us an email for quotations, and remember our fares are calculated per carload and not per passenger.

Q. Can I hire a chauffeur for a whole day or a longer period of time?
A. You can hire the chauffeur for as long as you require. Please, note that the minimum hire fee for the hourly service is 4 hours.

Q. Are all of your vehicles and drivers licensed and insured?
A. Yes, all vehicles and chauffeurs are licensed and fully insured. RV Chauffeurs is a licensed Private Hire operator.

Q. Do I have to pay a cancellation charge if I have to cancel a booking?
A. Please, refer to our cancellation terms and conditions.

Q. Do you charge waiting time?
A. Waiting time is charged only for our transfer service. The first 15 minutes are complimentary, any waiting time after the initial 15 minutes will be charged at £10 per 15 minutes.

Q. Do you charge the Meet and Greet service?
A. Yes, the Meet and Greet service costs £20 and the fee also covers up to 1 hour waiting time and parking.

Q. Will my chauffeur respect my privacy and confidentiality?
A. Absolutely. All of our chauffeurs have signed non-disclosure agreements with RV Chauffeurs and are legally bound to respect your privacy. Whatever is said in the car, stays in the car.

Q. Will I be given the name and telephone number of my chauffeur?
A. Yes, you will be given the driver’s name and mobile phone number.

Q. How old are your vehicles?
A. Less than 3 years old.

Q. How will I meet the chauffeur at the airport?
A. Your chauffeur will be holding a sign or a name-board. The chauffeur will also send you a text message before your flight lands if you have provided a mobile phone contact number.

Q. What additional costs might I be subject to?
A. You will always be offered a fixed rate for your ride.

Please note that the final price of your booking may be affected by any additional waiting time, stopovers, detours, car parking fees, etc. The initial 15 minutes waiting time is included in the price of every transfer service booking. Any additional waiting time is charged at £10 per 15 minutes.

The waiting charge does not apply in cases of flight or train delays, which are outside of the client’s control. The cost includes the initial waiting time of up to 60 minutes for airport and station pick-ups, counted from the moment of flight or train arrival, unless the customer has explicitly requested a later pickup time. Our team will monitor flight and train arrivals and dispatch chauffeurs accordingly to ensure punctuality in the case of delays or early arrivals.

For hourly bookings, a surcharge applies to any distance travelled in excess of the 10 miles per hour included in the fixed rate shown on the website. Each additional mile is charged at £2.50.

Q. Can I open a Chauffeur Account and how does it work?
A. Yes you can. Simply fill in the account opening form on the website. Once you have fill it in, send it back to us and your account should be up and running straight away subject to status. Depending on our agreement, your payment will be due either daily, weekly, fortnightly or monthly. We will send you an email showing a report of your usage which will be followed by your invoice. We will grant you a credit facility in this case but if you are a credit card or debit card account holder, we will always send you a breakdown of what jobs we have done for you in addition to your invoice/receipt.

Please note that for hourly bookings, the pickup location has to be within Greater London and 10 miles per hour are included in the price. Every additional mile costs £2.50.  Please note that for transfer bookings, the pick-up or drop off location has to be within Greater London.

By placing a booking, you agree to be bound by the following terms and conditions.

Bookings

1. RV Chauffeurs accept bookings mainly via a website booking form. Alternatively, we accept phone or email enquiries.
2. A minimum of 24 hours notice is required for any online bookings.
3. Trips commencing in less than 24 hours from the time of placing the booking require a confirmation by phone +44 (0) 77 33 445 445 or via email.
4. You will receive an email confirmation of your booking.
5. Bookings for concerts and major sporting events are charge by the hour only.
6. A 100 per cent holiday surcharge applies to Christmas Day and New Year’s Eve bookings.
7. All bookings are payable in advance, except for credit account holders.
8. Please note that for hourly bookings, the pickup location has to be within Greater London and 10 miles per hour are included in the price. Every additional mile costs £2.50.
9. Please note that for transfer bookings, the pick-up or drop off location has to be within Greater London.

Prices and Payment

1. All prices are in British Pounds Sterling and are subject to VAT at the current rate of 20%.
2. We don't charge fees on credit card payments.
3. Payments can be made through our secure online payment system or via Bank Transfer.
3. The Meet & Greet Service, offered in addition to airport and station transfers, is chargeable and will be added to the invoice.
4. Bookings may be subject to additional fees for stopovers, waiting times, car parking, detours, etc.
5. Any parking tickets gained by the request of a client to stop/wait in prohibited areas, shall be charged at the cost.
6. Prices on Transfer Services are subject to additional charges and fees if the client requests last-minute stopovers, detours, extra waiting times, etc.
7. Transfer Services include free waiting time of up to 15 minutes at general pick-up points and up to 60 minutes at any Airport or any other terminal. Thereafter surcharge will be added accordingly.
8. Hourly Services will incur extra fees if excess mileage is incurred. The allowance is 10 miles per hour.
9. A detailed invoice will be issued at the completion of each service. Account holders will be issued an invoice at the end of an agreed period of time, which could be weekly, fortnightly or monthly.
10. A 100 per cent holiday surcharge applies to Christmas Day and New Year’s Eve bookings.
11. All rates are subject to change without prior notification. Account holders will be notified at least one month prior to any price increase.
12. Private and Corporate accounts are due for payment within 7 days of the date on the invoice unless a prior written agreement has been made.
13. Your billing statement will show a charge from RV Chauffeurs Ltd.

Cancellation

1. Any booking cancelled within 24 hours from the scheduled time will be fully charged.
2. Any booking cancelled within 48 hours from the scheduled time will be charged at 50% of the booking fee.
3. Any booking cancelled within up to 48 hours from the scheduled time will not incur any charge.
4. If the customer does not appear at the agreed pick-up location within 60 minutes, and the chauffeur has not been contacted and expressly asked to keep on waiting, this will be considered as a "No Show" and will be charged at 100% of the cost.
5. Any cancellation made by RV Chauffeurs 100% of the booking fee will be refunded. Passengers are not entitled to compensation.
6. Cancellations must be made only via email (info@rvchauffeurs.co.uk). RV Chauffeurs will send you a confirmation of your cancellation.

General

1. All vehicles are PCO licensed and have full comprehensive vehicle and public liability insurance cover. That covers the vehicle and passengers whilst in operation.
2. Clients must provide full insurance cover for our chauffeurs driving their vehicles.
3. Clients should ensure that they have sufficient cover for personal items and/or luggage they bring onto the vehicle.
4. Clients are allowed to carry a reasonable amount of hand luggage.
5. RV Chauffeurs reserve the rights to refuse any luggage or property in the car which in our opinion would make the vehicle unsafe to drive or cause a damage.
6. Any damage to the vehicle caused by the client shall be paid in full together with loss of earning if the vehicle needs to be removed from the fleet for repair.
7. The instructions of the chauffeur must always be followed. The chauffeur has the responsibility to safety perform the ride and to take care of the welfare of the passenger(s).
8. Our chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
9. Every effort will be made to ensure that the vehicles arrive on time.
10. The company shall not be held responsible or liable for any delays caused by circumstances beyond its control.
11. We reserve the rights to subcontract the booking.
12. We reserve the right to change the chauffeur any time prior to the commencement of the booking.
13. RV Chauffeurs reserve the rights to refuse to carry any passenger who is under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, the vehicle or other passenger(s).
14. Smoking is not permitted in any vehicle in compliance with the laws of the United Kingdom.
15. Gratuities are left to the client’s discretion and may be added to the bill upon request.
16. By supplying us with your email address you permit RV Chauffeurs to contact you via email.
17. The information you have provided is not available for sale or use by third parties. We are committed to maintaining the privacy and security of your personal information.
18. RV Chauffeurs adheres to the principles of data protection as set out in the Data Protection Act.
19.  Nothing in these terms and conditions affects your statutory rights.

TERM AND CONDITIONS DRIVER

APPLICABILITY AND ACCEPTANCE

These Terms and Conditions (hereinafter: “These Terms”) constitute the full agreement between the Partner (also referred to as “you”) and RV Chauffeurs in relation to the Partner offering Passenger Transport Services.

DEFINITIONS

“RV Chauffeurs means RV Chauffeurs Limited, a UK private limited company with
company number 6935431. The company’s registered office is at 51 Berry House, Culvert Road London, United Kingdom SW11 5DL.
“Partner” (or “you”) means a natural person or legal entity who / which has been approved by RV Chauffeurs Limited as a Partner and agreed These Terms.
“Client” means a natural or legal person who books the provision of Passenger Transport (whether for themselves or another person).
“Driver” means an individual (who may be the Partner himself/herself, if a natural person, or a third party engaged by the Partner) who possesses a valid Transport For London (TFL) Private Hire license permitting him/her to provide Passenger Transport Services (and any relevant licenses or regulatory clearances permitting) through RV Chauffeurs , and is able to receive bookings via email and text.
“Passenger” means a natural person being transported by a Driver because of a booking made by a Client via the Booking System..
“Passenger Transport Services” means the service of conveying a Passenger from a departure point to a destination point using the Vehicle.
“User” means private person or legal person (company) making the booking.
“The Vehicle” means the vehicle or vehicles with which the Passenger Transport Services are rendered by a Driver.

NATURE OF RELATIONSHIP / QUALITY STANDARDS / GUARANTEES

RV Chauffeurs is not obliged to offer any work to Partner, and Partner is not obliged to accept any work which may be offered. Partner, or any Driver using the Partner account, may elect to refuse any passenger journey offered to them at their sole discretion.
RV Chauffeurs , procure planned pre booked journey in advance.

• where a Driver has accepted a pre-booked journey, to ensure the delivery of The Vehicle to the pickup location at the time specified in the booking made via Booking System;
• when providing Passenger Transport Services, to ensure Passenger’s safety throughout the entire journey, and to ensure that any Driver is licensed and certified for rendering Passenger Transport Services to Clients in accordance with all applicable (local) laws and regulations, including but not limited to possessing a valid TFL private hire license;
• to ensure that the Vehicle is fully licensed and authorised to provide Passenger Transport Services, including but not limited to possessing a valid TfL private hire license;
• that the Vehicle is licensed and certified in accordance with all applicable (local) (safety) laws and regulations;
• to comply with all applicable (local) (safety) laws and regulations regarding Passenger Transport Services;
• to have insured the Vehicle, the lives and health of Passengers transported when performing service as well as the carrier liability in accordance with all applicable (local) laws and regulations;
• to be fully and exclusively liable for any direct, indirect, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of the actions or inactions of (subcontractor) of Partner Driver;
• to assist in handling and resolving client complaints promptly upon request RV Chauffeurs .

2. Partner must not, and must procure that any Driver performing the Passenger Transport Services must not, solicit any Client to provide transportation services directly to that Client in competition with RV Chauffeurs. Partner acknowledges that, without prejudice to any other remedies RV Chauffeurs may have, any breach of this clause may lead to the immediate termination of These Terms by RV Chauffeurs , and that RV Chauffeurs may report any Driver to TfL on suspicion of operating without or in breach of a PH operator license.

REGISTRATION

In order to register as a driver, Partner must provide the following information: bank details; VAT number (if applicable); legal name (corporate name if a legal entity, trading name if a sole trader) and company number. Partner must provide the following information: date of birth (required by TfL); PH license number (required by TfL); NI number (required by TfL and to demonstrate the right to work in the UK); UTR number (if applicable); PH license; driving license; any such other information as may be reasonably required by RV Chauffeurs .

3. RV Chauffeurs may suspend or annual accounts at any time, in particular, if:

• RV Chauffeurs has reasons to believe that the driver registered with false data or otherwise used for fraudulent purposes;
• Partner fails to comply with These Terms or RV Chauffeurs has reason to believe that Partner has failed to comply with These Terms;
• RV Chauffeurs has reason to believe that Partner has failed to ensure that the Passenger Transport Services are performed using the Vehicle, or by a Driver who is properly authorised, licensed and certified, has the right to work and a clean criminal records check;
• RV Chauffeurs has reasons to believe that Partner has failed to meet the standards of service required by RV Chauffeurs.

PAYMENT

RV Chauffeurs will invoice Client and collect payment, and accordingly drivers are paid by RV Chauffeurs and not directly by Client / Passenger. After completion of the ride the relevant fare shall be charge according from the clients preferred method of payment. Drivers are not entitled to receive any payment from Passengers (other than tips paid to Driver).
The agreed percentage of the fare that is withheld by RV Chauffeurs is the fee that Drivers pays to RV Chauffeurs by way of compensation for RV Chauffeurs intermediary services.
Cancellation fee – In the event of cancellation of Passenger Transport Services, RV Chauffeurs will charge the Client a cancellation fee, according. RV Chauffeurs will pay Partner an agreed percentage of the applicable cancellation fee within five days after the cancelled ride.
Right to withhold payments to Partner in case of (suspicion) of non-compliance or fraud – If RV Chauffeurs has a reason(s) to believe or suspect that Driver has materially failed to comply with its obligations under this Agreement or is involved in fraudulent activities,
RV Chauffeurs is entitled to withhold payments to Driver pending completion of an investigation.
No minimum income – RV Chauffeurs does not guarantee Divers any, or any minimum, income.
Tax obligations – Driver is fully and exclusively responsible for compliance with all applicable (local) tax laws and obligations in relation to the provision of Passenger Transport Services pursuant to These Terms. Partner will indemnify and keep RV Chauffeurs indemnified against any costs (including legal costs), claims, damages, penalties, liabilities, expenses, proceedings or interest RV Chauffeurs may suffer or incur as a result of Partner’s failure to comply with this obligation.

DATA PROTECTION AND PRIVACY

Any personal data supplied to RV Chauffeurs, whether relating will be used in accordance with data protection act.

RV Chauffeurs agrees to take such steps as are necessary to comply, and to assist to comply, with all applicable obligations under data privacy legislation including but not limited to the General Data Protection Regulation, including ensuring that personal data of Clients and Passengers is only processed in a manner consistent with the legislation, is not used for any unauthorised or unlawful purpose, is stored safely and securely, and is not retained for any longer period than necessary to comply with legal obligations.

EQUIPMENT REQUIREMENTS

Driver is responsible for providing all necessary tools and equipment to perform the Passenger Transport Services, including in particular the Vehicle, fuel for the Vehicle. Driver is responsible for the servicing and maintenance of the Vehicle.

TERMINATION

This agreement may be terminated at any time immediately upon written notice by one party to the other.

COMPLAINTS

For any complaints or questions and/or lost & found items, mail us via info@rvchauffeurs.co.uk
These Terms shall be governed by and construed in accordance with English law. Each of the parties irrevocably submits for all purposes in connection with this Agreement to the exclusive jurisdiction of the English courts.
If any provision of These Terms shall be deemed unlawful, void or otherwise unenforceable, then such provision shall be deemed severable from These Terms and shall not affect the validity and enforceability of any remaining provisions.
RV Chauffeurs may change These Terms at any time by posting a revised version on its website.

Terms and Conditions PASSENGERS

RV Chauffeurs passengers terms (Chauffeuring Service)

KEY PRINCIPLES

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REQUESTING THE SERVICE MADE AVAILABLE TO YOU VIA WEBSITE AS THEY INCLUDE IMPORTANT INFORMATION ABOUT THE SERVICES YOUR RIGHT AND OTHER IMPORTANT IMFORMATIONS

• These terms apply to RV Chauffeurs limited in United Kingdom.
• The website/email/phone services enable you to request services from RV Chauffeurs limited.
• You are contracting directly with RV Chauffeurs for the provision of chauffeuring services.
• These terms cover your use of RV Chauffeurs Chauffeuring services.
• In order to provide Chauffeuring Services, RV Chauffeurs accepts bookings as a private hire vehicle operator (under the relevant private hire vehicle operating license).
• All Drivers are licensed and certified in accordance with all applicable (local) laws and regulations and also drive vehicles licensed and certified in accordance with all applicable (local) laws and regulations.
• Purpose of private hire legislation and regulation in UK.

HOW TO CONTACT US

We are RV Chauffeurs Limited, a private limited company established in England and Wales, registered under the company number 6935431 and having its office at 51 Berry House, Culvert Road, London, United Kingdom SW11 5DL. You can contact us by email info@rvchauffeurs.co.uk by WhatApp on +44 (0) 77 33 445 445 or by phone +44 (0) 207 622 5848.

If we have to contact you, we will do so by phone call, text message or email, using the details you provided to us when booking.
RV Chauffeurs is free to decide to accept or reject a request. Acceptance is communicated to you through email, text or phone call.
RV Chauffeurs collects uses and discloses information from or about you.

BOOKING PASSENGER TRANSPORT SERVICES

Users may request Passenger Transport Services by submitting a Passenger Transport Booking Request via Email or phone.
In order to create a personal account, User shares his/her first name, last name, email address, telephone number and credit card data. User guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a personal account which is not registered in User’s name.
In order to create a corporate account, User shares his/her first name, last name, email address, telephone number, company name, company registered number, and company registered address and credit card data. User guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a corporate account which is not registered in User’s name.
RV Chauffeurs may suspend or terminate personal or business accounts at any time for any reason including without limitation if RV Chauffeurs has reasons to believe that the account is created with false data or otherwise used for fraudulent purposes.

By submitting a Booking Request, User is offering to purchase Passenger Transport Services subject to these Terms. A contract between the User and RV Chauffeurs for the purchase of Passenger Transport Services only be made when Private Hire Operator (RV Chauffeurs) accepts a Booking request. A Booking shall only deemed to be accepted by us when we issue written confirmation of the booking via email or text, at which point and on which date and time a contract for the of those services to which the Booking relates shall come into existence. The passenger in each case deemed to have accepted the Terms when
making use of the passenger services. Each booking constitutes a contract between RV Chauffeurs,
the passenger and you (if the person making the booking is different from the passenger). There is no obligation on us to accept a Booking and it may be declined for any reason.

RV Chauffeurs is legally responsible for accepting, performing the Booking and Transport Service. We are responsible for providing you with customer service assistance and will at all time act as the point of contact for you for customer service questions.

On all occasion only RV Chauffeurs (license Operator) can cancel a booking, which will be then communicated to you via email/text/call.

To the maximum extent permitted by law, we remain responsibly solely for our obligations to you. The liability in relation to the transportation services belongs on to RV Chauffeurs.

RV Chauffeurs will contact you via email or text, before start of the journey, to confirm the Vehicle license plate number, the driver’s contact details, the driver’s license number, the driver’s private hire vehicle license number and where a passenger can receives it, a photo of the driver.

A booking may be for an as Directed Booking, or may be advance Pre Booked. The chargers will be quoted via email/phone at the time of the booking request. A Booking constitutes an offer of purchase.

The services provided by RV Chauffeurs include:

The acceptance of Booking Requests and allocating of each accepted Booking Request. Provision of the booking confirmation to a User before their journey start.
Keeping a record of each accepted Booking Request and remote monitoring of the performance of the Passenger Transport Services.
Receipt of and dealing with feedback, questions and complaints relating to the Driver Services, as well managing any lost property queries relating to the Driver Services.

Charges and Payments

If you make a booking request, you agree to pay the relevant charges as described in our website and will be responsible for any charges.
We will provide an estimate of the charges for the service. Please be aware that the final amount charged to you may be different from the estimate.
You may be charged supplementary charges and costs, for your use or misuse of RV Chauffeurs
provided services (such as repair or cleaning fee).

In some cases, if the chauffeuring services cannot be performed due to your action or inaction, all charges may apply.
Payment must be made once the booking has been accepted by RV Chauffeurs. All payments must be made before start of journey via secure payment link send to you via email/text.

Unless otherwise agreed, all charges are due 12 hours prior to start of service and payment will be facilitated by RV Chauffeurs payment link send by email or message.
Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise.

Cancellation

You may cancel your booking free of charge 12 hours prior to start of journey. 100% cancelation fee may be charged after 12 hours. You can notify us by phone or email.
If you fail to present yourself you will be charge the full fare.

Airport / Sea Port 1 hour free waiting, if you fail to contact us after 1 hour the ride will be automatically cancelled and charged at full rate.
Venue pickup 15 minutes free waiting. Failure to contact us after 15 minutes will result in cancelation and charged at full rate.

TERMS SPECIFIC

RV Chauffeurs shall carry out Passenger Services in accordance with the instructions set out
in the Booking Request. It is the sole responsibility of the User to ensure that all information relevant to the request is provided at the time of submitting the Booking Request. In particular, the User must provide all relevant information in relation to service.

If the Driver does not arrive to the Pick-Up Location, within 10 minutes of the Booking Time, User may cancel the Booking Request without liability.

Our liability insurance covers you in the event of an incident while on the journey. We will not be liable for delay caused due to unforeseen circumstances.

Airport Bookings

When making an Airport Booking you must provide the flight number. We use it to track your arrival time to calculate Airport inclusive waiting time and additional waiting time.

Availability of User and/or Recipient

The User and the Recipient must be available to receive calls at the phone number submitted through the Booking Confirmation from the moment receiving the booking confirmation. If the Recipient is any person other than the User, the User confirms that the User has obtained the consent of the Recipient to provide a contact telephone number(s) and/or other contact details in the Booking Request and for the Driver to contact the Recipient in connection with the performance of the Services.

Consumer Rights

Consumers have legal rights in relation to services that are not performed with reasonable care and skill. Advice about the legal rights of consumers is available from the Citizens' Advice Bureau (www.citizensadvice.org.uk) or Trading Standards (www.gov.uk/find-local- trading-standards-office). Nothing in these Terms in any way affects the legal rights of consumers.

Complaints

If the User has any complaints regarding the Service, the User is encouraged to inform RV Chauffeurs
thereof through the Email or Phone as soon as possible, but no later than within 24 hours. RV Chauffeurs may request a photographs or other evidence or explanation of the circumstances related to the

APPLICABLE FEES

Transport fees — RV Chauffeurs, shall be entitled to charge User the agreed transport fees for the provision of Driver Services calculated in accordance with its set rate for the Driver Services (“Transport Charges").
Disbursements & Transaction Fees — Where the Driver incurs additional charges to provide the Services (“Disbursements”), Driver shall be entitled to recover those Disbursement from the User by emailing RV Chauffeurs appropriate evidence of the Disbursement. On
receipt of such evidence RV Chauffeurs, shall be entitled to recharge the User.

Cancellation Fees — In the case where User cancels a Booking Request after 12 hours, or the Driver cancels a Booking Request due to:
The Passenger not being at the agreed Pick-Up Location at the Pick-Up Time.
User being in breach of these Terms, RV Chauffeurs will charge the User a cancellation fee including waiting time, which fee will at least amount the minimum fare (“Cancellation Fees”). Where RV Chauffeurs cancels a Booking Request as a result of the User’s breach of these Terms or pursuant to its rights, the right to charge Cancellation Fees shall be in addition to its right to recover any Disbursements incurred and any applicable Transaction Fees (as well as or other costs or losses incurred as a result of the User’s breach of these Terms).

PAYMENT

Payment Using Personal Account

Credit/ Debit card payments — Passenger Transport Services booked via the website can only paid by credit card/ Debit card. Before start of ride the set rate shall be charged as agreed.
Timing — Transport Charges, Disbursements, Transaction Fees and Cancelation Fees shall be charged automatically by RV Chauffeurs, once Driver has confirmed that Services have been completed and/or Services have been cancelled using the credit card linked to the personal account.
Preauthorization — RV Chauffeurs will pre-authorize User’s credit card to ensure that there are enough funds to pay for the booked ride.

Payment Using Corporate Account

Monthly payment - Users of a corporate account can elect to pay monthly. RV Chauffeurs will provide a detailed invoice on the first date of each month setting out all Transport Charges, Disbursements, Transaction Fees and Cancellation Fees incurred under that corporate account in the preceding month.

The User shall pay each invoice to RV Chauffeurs within 30 days of the date of the invoice unless otherwise agreed in writing with RV Chauffeurs.

RV Chauffeurs reserves the right to immediately suspend User's access to the corporate account and its features in the event of any overdue payment.

If for any reason any payment is not made when due, RV Chauffeurs reserves the right to be paid on an indemnity basis any costs RV Chauffeurs incurs in recovering any money due
under any and all unpaid invoices (and the costs of recovering such costs) including RV Chauffeurs
administrative costs and any associated costs incurred with lawyers or debt
collection agencies. RV Chauffeurs administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent.

Refunds

If RV Chauffeurs will not be able to provide or perform the service, we will refund the full amount charged.

Complaints and loss property

For any complaints or questions regarding lost & found items, please mail us at
info@rvchauffeurs.co.uk, or report us by calling +44 (0) 207 622 5848.

DISPUTE RESOLUTION

If the User has a complaint relating to these Terms, or any services provided, RV Chauffeurs will try to resolve the complaint using its internal complaints-handling procedure. Please contact RV Chauffeurs by email at info@rvchauffeurs.co.uk, by telephone on +44 (0) 207 622 5848.